Best Price Guarantee
We guarantee the best rates when you book directly with us. Find a better price elsewhere? We'll match it and give you an additional 10% off.
How It Works
Make a Booking
Book your stay directly through our website or by calling us
Find a Better Rate
If you find a lower rate on another website within 24 hours
Submit a Claim
Contact us with details of the lower rate you found
Get the Best Deal
We'll match the lower rate and give you an extra 10% off
Terms and Conditions
- Claim must be submitted within 24 hours of original booking
- Lower rate must be for same room type, dates, and rate conditions
- Rate must be publicly available and bookable on competing website
- Guarantee applies to room rate only, excluding taxes and fees
- Limited to one claim per stay
- Not applicable to group bookings of 10 or more rooms
- We reserve the right to verify all claims
- Rates on opaque or auction sites are excluded
Why Book Direct?
Direct Booking Benefits
- Best rate guaranteed
- Free Wi-Fi
- Flexible cancellation
- Priority room allocation
- Member rewards points
- No booking fees
Member Exclusive Benefits
- Additional 10% off
- Early check-in when available
- Late check-out when available
- Room upgrades subject to availability
- Welcome amenities
- Exclusive offers
Frequently Asked Questions
How do I submit a best price guarantee claim?
Contact our reservations team with details of your booking and the lower rate found, including screenshots and website links. We'll review your claim within 24 hours.
What rates qualify for the best price guarantee?
Publicly available rates for the same room type, dates, and booking conditions qualify. Special rates, package deals, and member-only rates are excluded.
When will I receive my refund?
Once your claim is approved, we'll adjust your rate immediately. The additional 10% discount will be applied at check-out.
Can I make multiple claims?
The best price guarantee is limited to one claim per stay. Multiple claims for the same booking will not be accepted.
Ready to Book?
Book directly with us for the best rates guaranteed