Frequently Asked Questions
General Information
What time is check-in and check-out?
Check-in time is from 3:00 PM, and check-out time is by 12:00 PM (noon). Early check-in and late check-out can be arranged subject to availability.
Is parking available?
Yes, we offer on-site parking for guests. The parking fee is £35 per day, and spaces must be reserved in advance.
Is WiFi available?
Complimentary high-speed WiFi is available throughout the hotel for all guests.
Rooms & Amenities
Are all rooms air-conditioned?
Yes, all rooms feature individual climate control.
Do you provide toiletries?
Yes, all rooms are equipped with complimentary toiletries.
Is there a minibar?
Executive rooms feature a minibar. All rooms have tea/coffee facilities.
Do you have accessible rooms?
Yes, we offer specially designed accessible rooms. Please request when booking.
Dining & Services
What are the breakfast times?
Breakfast is served 6:30 AM - 10:30 AM weekdays, 7:00 AM - 11:00 AM weekends.
Is room service available?
Yes, 24-hour room service is available with a full menu.
Do you have a fitness center?
Yes, our fitness center is open 24/7 for hotel guests.
Is there a business center?
Yes, our business center offers printing and computer services.
Location & Transport
What's the nearest tube station?
Gloucester Road station is a 3-minute walk away, serving Circle, District, and Piccadilly lines.
How far is Heathrow Airport?
Heathrow Airport is approximately 45 minutes by car or 40 minutes via Piccadilly line.
Can you arrange airport transfers?
Yes, our concierge can arrange airport transfers. Please book in advance.
Policies & Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash.
Is smoking allowed?
No, we are a completely non-smoking hotel.
Are pets allowed?
Only service animals are permitted in the hotel.
What's the cancellation policy?
Cancellation policies vary by rate type. Please check your booking confirmation.
Special Services
Do you offer luggage storage?
Yes, complimentary luggage storage is available.
Is there a concierge service?
Yes, our concierge is available 24/7 to assist guests.
Can you arrange tours?
Yes, our concierge can help arrange tours and tickets.
Do you have meeting rooms?
Yes, we offer various meeting and event spaces.
Still Have Questions?
If you can't find the answer you're looking for, our team is always happy to help.